Multilingual Customer Connect Agent

  • Praktyki
  • W dowolnym miejscu
  • Rekrutacja zakończona

We are an international pioneering technology leader that is writing the future of world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, regional network scale, to global fleet-wide operations. At ABB, it’s the people that matt


• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism
• Be a customer advocate for timely response to issues and for problem resolution and escalation
• Report all activities taken toward resolving customer issues
• Able to multitask and maintain an organized work environment
• Where required, support customers during run time activities and provide online trouble shooting support and resolution

• Multi lingual proficiency (European languages) with a good command of English
• High focus on customers and their needs
• Ability to apply structured and methodic work style during increased pressure to act
• Experience/knowledge of ABB products and systems is beneficial
• Ability to act solution oriented and to variate different approaches, be flexible and creative team player
• Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings

• Enjoy a stable employment in a company with a long history in innovation and technology
• Collaborate with experienced experts in an international environment
• Seize individual development and training opportunities, from job specific to soft skills
• Get private medical care (including offers for family members) and life insurance
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purch

Please apply via e-mail:
nr ref: WSZIB/28/2019