Collections Analyst with English

  • Praca
  • Krakow

What do we expect:
– Fluent English (B2+/C1)
– Great communication skills both verbal and written. Stakeholder management skills are required as role is exposed to contact with – Management on Client side.
– Ability to work independently as well as a part of the team. Strong negotiation and analytical skills are essential.
– Good knowledge of Collections processes (min. 1 year of experience required)
– Proactive approach and can do attitude is a must

What will you do:
– Support for Management on Client side with new projects and processes testing and implementation
– Exposure to frequent contact with key stakeholders on Client side
– Collect overdue balance by contacting with the customers via phone and email
– Cooperate with internal departments  Credit, GCS, Cash Ops, Billing and Sales teams
– Process cases in a timely and effective manner
– Allocation of incoming payments and accounts reconciliation
– Help customers with questions regarding billing, master data setup and overall collections process

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