Junior Application Support Specialist – Your Mobile

  • Praca
  • Kraków

Strona Capita

Responsibilities:

·       Managing an Enterprise wise mobile phones estate

·       Providing a responsive, proactive client and customer focused End User Support service

·       Providing support for internal clients

·       Undertaking query management and resolution in relation with key areas of responsibility

·       Producing various client-specific reports in Excel

·       Managing work volume to the necessary timescales/SLAs

·       Liaising with Service providers/customer service desks and end users when required

·       Providing first time call/query management resolution, wherever possible

·       Uploading data to agreed Capita systems i.e. SAP, and other system tools

·       Resolving queries and/or having the knowledge of how and who can resolve the query

 

Requirements:

·       Have very good communication skills in English (both spoken and written)

·       Have confident and polite telephone manner

·       Have good analytical problem solving skills

·       Have the ability to prioritise tasks and manage workload

·       Have ability to empathise with the customer

·       Are familiar with Microsoft Office applications

·       Are well organised team player

·       Have a Customer Service background (would be considered an asset)

 

What we can offer you:

·       True work-life balance (8-hour workday with a 30-minute lunch break included)

·       Great atmosphere

·       Work place in the city centre at Lubicz 23 – about 2,500 paces from the main square

·       Access to free in-house English classes, with our dedicated English Trainer

·       Social activities after work – you can find something for yourself

·       Opportunity to become one of the internal Trainers

·       A multinational environment, with strong ties to UK business culture

·       LuxMed medical healthcare

·       Multisport Plus or Classic and MultiKafeteria benefit systems

·       Free Fruit Mondays

 

Capita is a leading business services provider with over 63,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.

 

Please apply via e-mail:

aplikacje@wszib.edu.pl

nr ref: WSZIB/129 /p/2019

Aby aplikować, prześlij swoje dane e-mailem na aplikacje@wszib.edu.pl