Service Desk Agent with German

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Fujitsu Technology Solutions Sp. z o.o.

Stanowisko: Service Desk Agent with German

Nazwa firmy: Fujitsu Technology Solutions Sp. z o.o.

Service Desk is a first line of IT support for Fujitsu’s business customers. On this position, you will be a part of a team that provides a single point of contact for users. On Service Desk, you can combine your linguistics skills with the IT world and start Your professional career within IT area.
If you’d like to…

  • gain experience within customer service in one of the biggest IT companies in the world?
  • put your language skills to practical use by having constant contact with native speakers from all around the world?
  • gain access to vast variety of technical and soft skill training?
  • provide a single point of contact for users all around the world?
  • deliver high quality standard 1st line support for Fujitsu’s Customers?

Main responsibilities:

  • Supporting customers
  • Dealing with phone/emails requests from our customers located all around the globe
  • Performing 1st line support, including: diagnosis and resolution wherever possible
  • Receiving, logging, classifying and prioritizing incident and calls
  • Cooperating with more advanced lines of support to deal with more complicated technical issues reported by our Customers
  • Good command of English language (at least B2)
  • Good command of Dutch and German languages (at least B2)
  • Good communication skills
  • Team player and „can do” attitude
  • Customer service / IT experience will be an asset, but it’s not required
  • Basic knowledge of Windows 10 and MS Office package
HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

 

Please apply here: https://www.praca.pl/service-desk-agent-with-dutch-german_4899590.html

 

Aby ubiegać się o tę pracę, wyślij swoje dane e-mailem na aplikacje@wszib.edu.pl


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